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Customer Centric

Java Training Parshav Consulting
The first step to becoming more Customer centric is ensuring that everyone has a common understanding of what the term means. This may sound obvious but most organisations do not have a written definition. That’s when different interpretations begin to create problems and the heated discussions really start. Here’s an example of a good definition from an IT company’s strategic plan.

“Being Customer Centric is about an ability for everyone in the company to continuously learn about Customers and the market. It is also the responsibility of everyone in the company to respond appropriately to what we learn.”
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Documentum (xCP, D2 etc)
Alfresco (WCM)

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